Subject: RE: Refund to be process(6227503662 and 6227503662)
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 3 Dec 2020 04:39:27 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Process it as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 3, 2020 2:23 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund to be process(6227503662 and 6227503662)

External email sender, please take precaution.
Hi Team,

Kindly assist us in below case. As we have checked in BI Oracle and we could not find any details for receiving for the items.

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 3:47:55 AM
Subject: Refund to be process(6227503662 and 6227503662)

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 26, 2020 and Sep 25, 2020
Order ID: 6227503662 and 6227503662
Return Tracking ID: 46285416214 and 46285414431
Assistance Required: Need Urgent refund

Issue Description: With reference to order number 6227503662. Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Oct 20, 2020. However, the RMA is cancelled in hybris.  So we request you to check under RMA 1000042550 how many item has been received in our warehouse.

With reference to order number 6227503662. Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Oct 20, 2020. However, the RMA is cancelled in hybris. So we request you to check under RMA 1000042480 how many item has been received in our warehouse.

Regards,
Abhishek

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