Subject: RMA refund not processed
From: YASSER LSM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 21:27:05 -0700 (MST)

Hi Team, 

Problem Statement: RMA refund not processed 

Order Date :Nov 7, 2020 
Order No: 6239911417 
RMA No:1000145399 
RMA Tracking Id:46378516833 
Ticket No.:1733475 

Issue Description: As per the above Aramex tracking id, the returned items were delivered to warehouse on 18 Nov 2020. However, as per hybris the order status is showing "SUBMITTED_TO_WAREHOUSE".The issue was raised to warehouse in child ticket No.1753514, but no update. 

Assistance Required: Kindly check the case and do the needful. 

Regards, 
Yasser