Subject: order status on hypris delivered but the tracking & the customer not confirming
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, shakeeb arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 12:21:02 -0700 (MST)

referring to the ticket number : 1774170 

order date: 19/11/2020 
order id: 6244260443 
tracking id: CRDSAL0106352020 

issue description : the customer claim he didn't received his order and the tracking id shows the order returned to the origin but the hypris status shows the order is delivered at the date (24/11/2020) please check the case and assist us to close it as the informations sources are contradicted.