Subject: RE: RE: Order delay - 8210348716(KW Homecentre)
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 2 Dec 2020 07:34:37 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Wednesday, December 2, 2020 11:04 AM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>
Subject: Re: RE: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.
Dear Jessie,

This is to inform you that the RTO is already initiated for the shared shipment.

{
  "customer_shipment_id": "SD000282665",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-12-01 22:37:00",
  "entry_type": "Hybris",
  "order_id": "8210348716",
  "chargeable_weight": "",
  "scac": "SHI",
  "seller_organization_code": "LMG_KWT",
  "ship_node": "3099999",
  "tracking_id": "SD000282665",
  "reference_number": "SD000282665"
}

As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d8ae02fe482c918dbd69dc833bae376fc91d1344bdb17858b0a8858cf0582b57<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd8ae02fe482c918dbd69dc833bae376fc91d1344bdb17858b0a8858cf0582b57&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220062759%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a6LtnkRlHx7Bm%2BPrvcwA8a4Fj2pvNf0ft7EtNYGdPLI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220072757%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=msbZdIvhF9SV%2FTUY%2Bfouwrgrqz6FgadOmzuaFJvUN44%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220072757%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jxL7b75iwL5Z3iQuNbjB1H3f2GJeryChgLBSjaDpAac%3D&reserved=0>
[Image removed by sender.]
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Wed, 2 Dec at 8:13 AM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, December 1, 2020 4:24 PM
To: Mohammed Attar <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>; 'Asjad Hussain' <[email-masked]>
Subject: RE: Order delay - 8210348716(KW Homecentre)
Importance: High

@FarEye Support<mailto:[email-masked]>

Please initiate RTO.

Date: October 27.

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Attar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 4:18 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; 'Fauzan Ahmad, Musalman' <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Asjad Hussain' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.
Dear Jessie,

Below FYR , done already.

[Image removed by sender.]

Thanks ,

Mohammed Attar
Account Management
[Image removed by sender. Shipa]
  M: +965 97840500
 shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220082753%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=54y2m0DTq4d1bspSLszczj3rAERv5xkDgBxZRE9eByQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 3:16 PM
To: Mohammed Attar <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; 'Fauzan Ahmad, Musalman' <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Asjad Hussain' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay - 8210348716(KW Homecentre)
Importance: High

Thanks for confirming @Mohammed Attar<mailto:[email-masked]>

Can we mark it properly as returned.

It is showing this when we track it.

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Attar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 4:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; 'Fauzan Ahmad, Musalman' <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Asjad Hussain' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.
Dear Jessie ,

Yes, it’s returned.

Thanks ,

Mohammed Attar
Account Management
[Image removed by sender. Shipa]
  M: +965 97840500
 shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220092748%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=1f7n6prvSUkh%2BxI1jbsdGL%2BGMomMswJWOKFx16R7A8M%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 11:53 AM
To: Mohammed Attar <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; 'Fauzan Ahmad, Musalman' <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Asjad Hussain' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay - 8210348716(KW Homecentre)

@Mohammed Attar<mailto:[email-masked]>

Where is this order now? Has it been returned to the warehouse?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Attar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 10:52 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; 'Fauzan Ahmad, Musalman' <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Asjad Hussain' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.
Dear Jessie,

Please note that order is not delivered , attempted 3 times and customer was unavailable.

Thanks ,

Mohammed Attar
Account Management
[Image removed by sender. Shipa]
  M: +965 97840500
 shipa.com/delivery<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220102743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WDPz8F96zAVRaD8NZMQzL%2BBu1RAtddDkVELS8puFmC8%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 2:18 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Attar <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order delay - 8210348716(KW Homecentre)
Importance: High

@Mohammed Attar<mailto:[email-masked]>

Can you please share the POD for the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 2:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8210348716
AWB: SD000282665

Customer has placed this order on Oct 26, 2020 and the status of the order is showing Submitted to warehouse. As per the tracking on Shipa it is saying "Incomplete delivery" and the items are not showing returned to our warehouse yet. We have contacted Shipa as per the matrix multiple times regarding this and have provided them customer's full address as well as the contact number but no response from them in the last 15 days.

Please find below details shared by the customer:
Mishref - Block 5 - Street 16 - House 23
https://goo.gl/maps/SXg2oWefqzR2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2FSXg2oWefqzR2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220102743%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=M9MHWOqu7FoONLqgwIYcwYEFLtyUERIoEw2rKtEyeXQ%3D&reserved=0>

Contact number: (+965) 97815252

Please assist in arranging this delivery with Shipa. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220112733%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Y2PbvFa5pyVNFN4x9agFSfjKRIOT8l21%2FThQjdMrl5c%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C12e571e4bf2f485f16c108d8969065f3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424894220132730%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kSCNpnfTv50OmRqak4oBFE2lB14hWHuk76rQ%2FwFD%2BSM%3D&reserved=0>
179497:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com