Subject: Return Approval - 6241542879
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 1 Dec 2020 20:41:38 -0700 (MST)

Hi Team, 

With regards to Order ID 6241542879, the customer has purchased 162375339 - - Kindcomfort Car Seat with 5 Point Safety Harness which was delivered on Nov 16 by LMG courier. 

The customer came back to us on Nov 18 complaining that he has received the damaged item. The customer has shared the images but the image was not clear, hence we asked for the clear pictures again. 

After seeing the new images, we think that the scratches on the seat happened while assembly. Please refer the attached images. 

The customer is chasing us either for the exchange or refund. Kindly advise shall we go ahead and accept a return for this. 

This is the customer's first order with us. 

Thank you for your help. 

Regards, 
Nikhil.