Subject: Refund Approval // 9606300419 // 1644980
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 03:29:47 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for return item. 
Ticket ID:1644980 
Order Date: Oct 4, 2020 
Order ID: 9606300419 
Return AWB: 46039537552 
Total Order Value: AED 349.00 

RMA: NA 

Issue Description: Customer is complaining that he raised a return request for 2 items and handed over them to the courier team. As per the courier team, they have returned the items back to Warehouse without checking the quantity. 

As per the update from Warehouse, only 1 items were returned. The item: 162176506 - - Chicco Pocket Meal Highchair was not returned under returns. 

Case History: Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide a refund approval of AED 349.00 so that we can close this case. 

Thank you for your help! 

Regards, 
Nitesh