Subject: RE: RE: Mark NDR/ 6236006929
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 1 Dec 2020 09:40:27 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Monday, November 30, 2020 8:50 AM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>
Subject: Re: RE: Mark NDR/ 6236006929

External email sender, please take precaution.
Dear Jessie,

This is to inform you that we have successfully initiated the RTO for the shared shipment.\

{
  "customer_shipment_id": "CRDSAL0085900320",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-10-31 13:24:00",
  "entry_type": "Hybris",
  "order_id": "6236006929",
  "chargeable_weight": "",
  "scac": "SAU",
  "seller_organization_code": "LMG_KSA",
  "ship_node": "2299999",
  "tracking_id": "CRDSAL0085900320",
  "reference_number": "CRDSAL0085900320"
}

As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/da3549435000468dced9beaa27004f05bc7db59db65d3084790d5c59c21f5a79<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fda3549435000468dced9beaa27004f05bc7db59db65d3084790d5c59c21f5a79&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332636989%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ozfAVhq2B%2B87FLudn2lW4R9Jrn%2B0cBgk2UBJc1Z341Q%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332646985%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4P8Nhg%2BG%2FhRnVjgJ0u4KRImceiPfMBIbBcM7ZeB08EA%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332646985%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rWGD8OTWoWvgRspLGEgcX1Tyt%2BxOTDu8Pil6Ns4t6Ik%3D&reserved=0>
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On Mon, 30 Nov at 7:55 AM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status & confirm once done

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Sunday, November 29, 2020 7:46 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: RE: Mark NDR/ 6236006929

External email sender, please take precaution.
Dear Jessie,

Thankyou for contacting FarEye.

@vishwajeet please provide your approval, so that we can proceed further accordingly.

Thanks for your kind cooperation.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/da3549435000468dced9beaa27004f05bc7db59db65d3084790d5c59c21f5a79<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fda3549435000468dced9beaa27004f05bc7db59db65d3084790d5c59c21f5a79&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332656982%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QWuBfsgyFcsX9xNfJEq7m%2BhCHtNlN1cAQ69ANPRkun0%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332666975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Mh1LafI%2FjntSPpOnZ9RzHaHxUO5X6ZSx1pwJu1%2BbsJ8%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332676973%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y6YZ0rBDijafTGHCW8FbpuYQrNANs%2FJR2IYLysugNRw%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sun, 29 Nov at 9:05 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
@FarEye Support<mailto:[email-masked]>

Please initiate RTO.

31/10/2020        13:24

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 8:17 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: asjad hussain <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Mark NDR/ 6236006929
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6236006929
Tracking ID: CRDSAL0085900320

The order was placed on Oct 25, 2020, and shipped with Saudi Post under tracking (CRDSAL0085900320). Now as per Saudi Post website the shipment has been returned to WH on Oct 31, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 6:37:02 AM
Subject: Mark NDR/ 6236006929

Hi Team,

With reference to order #6236006929
Order Date:   Oct 25, 2020
Tracking ID: CRDSAL0085900320

The order has been returned to WH (RTO) on 2020-10-31 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6551d1a6470448d3a58308d894eb770e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423086332706961%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=oXOLmBHHaQ3abIrH6%2BF7py%2FPQSu%2BJ2QJFshnYYop1Eo%3D&reserved=0>
178798:211857
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178798:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com