Subject: RE: Refund Not initiated yet Case id - 1719506 Order Number: 7407339376
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 09:00:31 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 1, 2020 11:13 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not initiated yet Case id - 1719506 Order Number: 7407339376

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 11:44:23
Subject: Refund Not initiated yet  Case id - 1719506  Order Number: 7407339376

Hi Team,

Please note that the customer has reported that the had returned the two order together under the tracking id - 45444469766 however as per the Oracle report we have received the items for only one order.

We request you to please check and advise on the refund approval for the below return.

Problem statement: Refund Not initiated yet

Case id - 1719506

Order Number: 7407339376
Order Created: 10/11/2020
Tracking id - 45444468952

Return request created: 10/26/2020
RMA - 1000101647

Amount needs to be refunded: BHD 9.00

Assistance Required: Process the refund on priority

Customer history: The customer has been shopping with us since 10/10/2020 and completed 6 order till not with a total value of BHD 82.00

Regards,
Manish

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