Subject: RE: [#1782889] - Delivery
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, Max <[email-masked]>, Escalations Dxbteam <[email-masked]>, Deviyani Bhasin <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Dec 2020 08:34:37 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead and request for a compensation voucher as mentioned below.

Make it valid for a month only.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Monday, November 30, 2020 3:24 PM
To: Max <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deviyani Bhasin <[email-masked]>
Subject: RE: [#1782889] - Delivery

Looping in @Deviyani Bhasin<mailto:[email-masked]> – can you check if this is a product / image mismatch.

@Escalations Dxbteam<mailto:[email-masked]> : please issue a voucher of SAR 50 for the customer as a goodwill gesture – informing that there is an issue with the product

Thanks
Prakash

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 30, 2020 2:02 AM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1782889] - Delivery

External email sender, please take precaution.
Hi Prakash,

​Hope you are doing well.

With reference to the order number: 6248550022(KSA)

Customer placed an order for the following item: 162164410 - - Floral Printed Mid-Rise Palazzo Pants with Pocket Detail. Customer is reporting that they have placed the following order numbers previously: 6248275312, 6225474309 where they placed an order for the same item but received a wrong item. Kindly find attached the image of what they are receiving everytime when the customer is placing an order for this item.

They want to know they have placed an order for this item again under 6248550022, are they going to receive the correct item this time.

Please look into this and assist in checking if we have the correct item with floral print available, if so, please assist in getting the correct item to the customer, sharing a direct link for the item as well: https://www.maxfashion.com/sa/en/women/clothing/pants-and-leggings/pants/max-floral-printed-mid-rise-palazzo-pants-with-pocket-detail/p/162164413<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.maxfashion.com%2Fsa%2Fen%2Fwomen%2Fclothing%2Fpants-and-leggings%2Fpants%2Fmax-floral-printed-mid-rise-palazzo-pants-with-pocket-detail%2Fp%2F162164413&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ca360c63ea6774252043308d8952275e0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423322525179642%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YnbJNFlq17NsOqTlWQZU3uLsfjGw0mT6n6nLOQz9Xa4%3D&reserved=0>

Thank you for your help!

Regards,
Apoorv

1782889:1125156
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