Subject: Refund Not initiated yet Case id - 1751361 Order Number: 9609611846 Order Number: 9609341792
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Dec 2020 00:53:09 -0700 (MST)

Hi Team, 

As per the return tracking id the shipment has been delivered to the warehouse however it is not reflecting in Oracle as received RMA is in cancelled status. 

For reference see the attachment and and advise. 

Problem statement: Refund Not initiated yet 

Case id - 1751361 

Order Number: 9609611846 
Order Created: 10/22/2020 
Tracking id - 46040712826 
Return request created: 10/24/2020 
RMA - 1000098609 
​ 
Order Number: 9609341792 
Order Created: 10/21/2020 
Tracking id -46040719561 
Return request created: 10/24/2020 
RMA - 1000098981 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on ___ still the refund for the same has not been initiated. 

Regards, 
Manish