Subject: RE: OVC Refund issue // 8394944285
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustafa Chakki <[email-masked]>, Fauzan Musalman <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Tue, 1 Dec 2020 07:50:33 +0000

Hi Seeta,

This has been done as per Hybris ticket.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 30, 2020 12:51 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mustafa Chakki <[email-masked]>; Fauzan Musalman <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: OVC Refund issue // 8394944285

External email sender, please take precaution.
Hi Team,

Please advise if any update on the below case as customer shared bank statement referring that the amount has not been credited to his bank.

Thank you for your help!

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 20 November, 2020 12:40:43
Subject: OVC Refund issue // 8394944285

Hi Team,

Please advise if any update on the below case.

Please assist in closing this on priority, no response from the concerned still.

Thank you for your help!

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 November, 2020 18:36:31
Subject: OVC Refund issue // 8394944285

Hi Team,

Please advise if any update on the below case.

Please assist in closing this on priority, no response from the concerned still.

Thank you for your help!

Thanks & Regards,
Seeta Kunwar

________________________________
Sent: Tuesday, 10 November, 2020 19:33:08
Subject: Re: OVC Refund issue // 8394944285

Hi Team,

Any update?

Regards
Ataullah
________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 10:29:57 AM
Subject: OVC Refund issue // 8394944285

Problem Statement: OVC Refund issue

Order Date: Jul 31, 2020
Order ID: 8394944285
Refund Transaction ID; 202021551102132
Date of Transfer Money; 8/5/20

Assistance Required: Need to recheck the refund has beed transfered or not.

Issue Description: As per Hybris, The refund has been initiated from our end on 8/5/20, but the customer claiming he did not receive the amount, however the refund transaction ID and customer card details "in that the refund has been initiated from our end" shared with the customer but the customer is saying he was contacted with Bank but they told them there is no transaction.
​
Please check the issue and advise us further ASAP

Regards,
Syed Ataullah

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