Subject: Late refund (Cancelled RMA) // 7415503667
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 30 Nov 2020 23:48:19 -0700 (MST)

Hi Team, 

Ticket- 1793373 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 19, 2020 
Order ID: 7415503667 
RMA: 1000189161 
Tracking ID: 45444994243 

Order Date: Nov 18, 2020 
Order ID: 7415353290 
RMA: 1000189173 
Tracking ID: No tracking id generated 

Item Name : Metallic Full Rim Sunglasses with Temple Tips 
Item Name : Low Top Lace-Up Sneakers 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the items has been returned to our warehouse on Nov 29, 2020. However, the refund is still not processed. 

Please note that the above mentioned items are returned by customer under the one tracking id 45444994243. 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan