Subject: RE: Refund Not Proccessed/ 6496227621
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>
Date: Tue, 1 Dec 2020 05:48:52 +0000

Thanks Varun.

@Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> please proceed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Varun Sharma <[email-masked]>
Sent: Monday, November 30, 2020 10:28 AM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>
Subject: RE: Refund Not Proccessed/ 6496227621

We have to take customer’s word and refund.
However, if the courier partner cannot produce proof of return, they should be penalized.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 7:07 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Proccessed/ 6496227621
Importance: High

@Varun Sharma<mailto:[email-masked]>

The customer insists that he returned items worth SAR 266.30 however we are not able to track the return.

Customer has multiple orders with us from 2018 and insists to be refunded.

Please advise if we can do that.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 5:21 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Proccessed/ 6496227621

External email sender, please take precaution.
Hi Team,

 The AWB got cancelled on hybris but the customer is claiming that he has returned the items.we created child ticket but no action has been taken .
kindly find find the details below and do the needful.

Order ID: 6496227621
Return Tracking ID: 45958397380
Pick up reference: F159F5D
RMA: 23885782
Child ticket:1621266

Thanks & Regards,
Seeta Kunwar

________________________________
Sent: Tuesday, 10 November, 2020 14:14:47
Subject: Re: Refund Not Proccessed/ 6496227621

HI Team,

Any update?

Regards
Ataullah
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 9:58:22 PM
Subject: Refund Not Proccessed/ 6496227621

Hi Team,

Problem Statement: Refund Not Proccessed
Order Date : Jun 2, 2020
Order ID: 6496227621
Return Tracking ID: 45958397380
Pick up reference: F159F5D
RMA: 23885782
Assistance Required: Process the refund

Issue Description: The AWB got cancelled on hybris but the customer is claiming that he has returned the items.
kindly check wether we have received the items at our warehouse and do the needful.
 Note: The child ticket was created but no actin is taken.

Regards,
Asjad.

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