Subject: RE: Collection Reference Request - 6219931183
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 1 Dec 2020 05:29:11 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Monday, November 30, 2020 5:32 PM
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]
Subject: Re: Collection Reference Request - 6219931183

External email sender, please take precaution.
Dear Apoorv,

We would like to inform you that the collection  reference number corresponding to the shared AWB number is "K30039A ". Below is the response attached.
​
{"status":200,"reference_id":"1000255213","timestamp":1606735812522,"execution_time":4440,"items_track_details":[{"tracking_number":"46386170121","label_url":"","carrier_code":"ARAMEX","order_number":"1000255213"}],"info":{"originEntity":null,"productGroup":null,"ID":"K30039A","GUID":"f573f7c2-c935-42a2-8759-63f201709002"}}

As of now,  we are proceeding with the ticket # 179126 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.

An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.

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Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc2877ae7fd284633cb4f08d895344a03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423399117295506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=eL9AltBkklO36gWIKVqmeQRdmRDksy0Lq3q%2BcOEJZVY%3D&reserved=0>
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On Mon, 30 Nov at 5:37 PM , FarEye Support <[email-masked]> wrote:
Dear Apoorv,

Greetings!

We have received your concern, regarding collection reference number required for the shared order number. We will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8b8157e5794dae5c400d4f9e59fb641f0e5c238c0a5c44ee84887ccfb10aa0f2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8b8157e5794dae5c400d4f9e59fb641f0e5c238c0a5c44ee84887ccfb10aa0f2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc2877ae7fd284633cb4f08d895344a03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423399117315421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cBvnMQbrc9j7QzXH%2ByEVzNGvpA4OSjVl04%2BMw2kxUic%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc2877ae7fd284633cb4f08d895344a03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423399117315421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PWUJnDDbi6sxF%2FdpfG0iJcA5QH24UavMcpph4ED4eeA%3D&reserved=0> to check the details.
Thanks,
Shambhavi Singh,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc2877ae7fd284633cb4f08d895344a03%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637423399117325381%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hzZ162tJfexO0%2BvlEdMEALAou30aTqRUL%2F05m3f8IRk%3D&reserved=0>
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On Mon, 30 Nov at 5:02 PM , Apoorv Joshi <[email-masked]> wrote:
Hi Team,

With reference to the order number: 6219931183
AWB: 46386170121

Kindly assist in getting a collection reference for the above mentioned AWB.

Thank you for your help!

Regards,
Apoorv
179126:211857
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