Subject: Re: Refund Not Processed / Refund approval//Order ID: 6473386337
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 30 Nov 2020 14:29:21 -0700 (MST)

Refunded 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, November 30, 2020 5:59:19 PM 
Subject: Refund Not Processed / Refund approval//Order ID: 6473386337 

Hi Team 

Problem Statement : Refund Not Processed / Refund approval. 

Order Date : Mar 27, 2020 
Order ID: 6473386337 
Tracking ID: 45764645032 
RMA: 23490281 
Issue Description :As per on Hybris the WH has received 14 items of 18 items that have been requested to be returned and the customer has confirmed that she has returned 18 items. kindly check and process the RMA asap and update us. 

Case history : The customer reached out to us on Nov 30, 2020. 

Customer's history : The customer is with us since 3/27/2020 and this is her second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb