Subject: refund approval case ID: 1768151
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 30 Nov 2020 03:48:41 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1768151 

Order Date : Nov 19, 2020 

Order ID: 6244236549 

Tracking ID : SD000487583 

Total Price : 12 KSA 

Issue Description : 
The order was placed on Nov 19, 2020 and Now the customer has received incomplete order. 
he is looking for his missing item. 
items detail: 
159664944 - - Sasha Hair Brush lifestyle QTY ! 
Case history : The customer reached out to us on 27 Nov 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 6/23/19 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif