Subject: Customer asking for cash instead of voucher
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 29 Nov 2020 08:38:03 -0700 (MST)

Hi Team, 

Problem Statement: Customer asking for cash instead of voucher 

Order Date: Nov 21, 2020 
Order ID: 9616397195 
RMA: 1000227182 
Tracking ID: 46044243976 

Assistance Required: Customer asking for cash instead of voucher, please assist. 

Issue Description: The customer reported that she returned the items for that she will get voucher but customer is asking for cash. 
​ 
As per the tracking we can see that the return items has been returned to our warehouse on Nov 26, 2020 and status is "Reached warehouse". However, customer is threatening us that she will go Consumer Rights. 

Please check and advise. 

Thank you for your help! 

Regards, 
Aman Deep