Subject: Re: Missing Shipment / Refund approval//Order ID: 6242124841
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 04:23:26 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regard, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 22 November, 2020 15:10:11 
Subject: Missing Shipment / Refund approval//Order ID: 6242124841 

Hi Team 

Problem Statement : Missing Shipment / Refund approval 

Order Date : Nov 14, 2020 
Order ID: [ callto:6227474825 | 6242124841 ] 
Tracking ID : [ callto:1000053315 | SD000426456 ] 
Total Price : SAR55 
Concept : LIFESTYLE 

Issue Description : The Customer placed the order on Nov 14, 2020 , Customer placed order for 5 items but as per the customer she has only received 4 item, Under the consignment details we can see that all 5 items has been shipped from our side. 

The missing item is 157815488 - - NYX Professional Make Up Micro Brow Pencil (Quantity 1) 

Case history : The customer reached out to us on Nov 20 , 2020 . 

Customer's history : the customer is with us since 4/9/20 and this is her second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb