Subject: Refund Not Processed because the old RMA has been cancelled .
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 01:25:51 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed because the old RMA has been cancelled . 

Order Date :Oct 4, 2020 
Order ID: 6229946167 
Return Tracking ID: 46286798095 
RMA no:1000086302 

Assistance Required:Need an urgent refund 

Issue Description: Customer raised a return request for item and as per customer she handed over all items to the courier team on 12 Oct 2020 04:21 PM 

and it delivered to WH on:19 Oct 2020 ,12:00 PM and we escalated this case to WH for refund but there is no response. 

Kindly arrange refund to above RMA as soon as possible. 

Regards, 
Yahya