Subject: FW: Store refund issue/ 6236925019
From: Centrepoint Dome <[email-masked]>
To: Malik Ismail <[email-masked]>, CentrePoint Support Team <[email-masked]>
Cc: Qazi Mohammed <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 07:59:30 +0000

Dear team ,

                               Please be inform that we have return the both items in the store @ ORPOS on 4th November 2020, Highlighted transaction are the return transaction  .we can’t return the items multiple times at ORPOS , it can be happened due to system error. It’s not a cash refund it’s a credit card refund ,credit card refund is not happening from store level , please check the below return transaction and rectify the issue.

STORE
CONCEPT
BUSINESS_DATE
REG
TRAN
ORDER_ID
ITEM_ID
TENDER_TYPE
AMT
ONLINE_COUPON
REASON
CASHIER
21140
CentrePoint
2020-11-04
111
2150
6236585422
161354914
CRDT
-21
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2039
6237956469
162816117
CRDT
-79
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
108
1375
6236100515
162184850
CRDT
-75.2
Customer changed decision
173988
21140
CentrePoint
2020-11-04
112
6212
6236820135
162803367
CRDT
-581
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6208
6236925019
162549337
CRDT
-84
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6207
6236925019
162549337
CRDT
-84
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6206
6236925019
162643030
CRDT
-200
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6205
6236925019
162615626
CRDT
-420
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6204
6236925019
162620254
CRDT
-339
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6201
6236626875
162627290
CRDT
-245
Customer changed decision
148465
21140
CentrePoint
2020-11-04
112
6199
6236820135
162615624
CRDT
-492
Customer changed decision
148465
21140
CentrePoint
2020-11-04
108
1345
6236716967
161674887
CRDT
-184
Customer changed decision
173988
21140
CentrePoint
2020-11-04
108
1345
6236716967
161750316
CRDT
-184
Customer changed decision
173988
21140
CentrePoint
2020-11-04
108
1345
6236716967
161715955
CRDT
-184
Customer changed decision
173988
21140
CentrePoint
2020-11-04
108
1345
6236716967
161661876
CRDT
-184
Customer changed decision
173988
21140
CentrePoint
2020-11-04
111
2063
6234181963
161408161
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
162211557
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
161688650
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
162145093
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
162201704
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
161706529
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
161688299
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
111
2063
6234181963
161678000
CRDT
-476
Customer changed decision
207161c
21140
CentrePoint
2020-11-04
108
1379
6236276025
162764833
CASH
-67
Customer changed decision
173988
21140
CentrePoint
2020-11-04
108
1346
6236626875
161706181
CRDT
-44
Customer changed decision
173988

Thanks & Regards,
Saroj subedi
Head cashier
MCP DOME
0566186590

From: Manager Dome <[email-masked]>
Sent: Sunday, November 29, 2020 10:35 AM
To: Centrepoint Dome <[email-masked]>
Subject: FW: Store refund issue/ 6236925019
Importance: High

Dear Saroj,

Please check & do the needful.

Thanks & Best Regards
Subramanian / Mohammed Mikwar
0546869789 / 0560444701

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 5:46 AM
To: Manager Dome <[email-masked]<mailto:[email-masked]>>; Nusaybah Alzuman <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store refund issue/ 6236925019
Importance: High

Hi @Manager Dome<mailto:[email-masked]>,

Please check and confirm on below.

Customer name : Hani Nejm
Contact no. 0542082036

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 4:36 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Store refund issue/ 6236925019
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6236925019

The customer is claiming that he returned the item( 162549337 - Jaguar - Jaguar Classic Gold Eau De Toilette Vaporisateur for Men - 100 m) 2 Quantity at the store but the refund is processed only for the one quantity.

Kindly assist us to process the refund.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 6:00:58 AM
Subject: Store refund issue/ 6236925019

Hi Team,
With reference to order number: 6236925019
Order date: Oct 29, 2020
Item: 162549337 - Jaguar - Jaguar Classic Gold Eau De Toilette Vaporisateur for Men - 100 m,  SAR168.00
Store name: Centrepoint Al-amir Sultan -Jeddah

The customer is claiming that he returned the item( 162549337 - Jaguar - Jaguar Classic Gold Eau De Toilette Vaporisateur for Men - 100 m) 2 Quantity but the refund is processed only for the one quantity.

Kindly check and do the needful.

Regards,
Asjad.

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