Subject: New Reply Received - Wrong item shipped
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 07:56:13 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Wrong item shipped  Ticket comment <div dir="auto">
<div>Dear Agent </div>
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<div dir="auto">Any updates on my complaint?</div>
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<br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">Aisha Kashif</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, 27 Nov 2020, 10:26 am<br>Subject: Re: [#1761438] - Wrong item shipped - order number 9617275917<br>To: Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Dear Customer agent,</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Items are missing from what i orderd. My order number is 9617275917.. </div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">I had ordered and paid for 2 items but received only 1 item - that is the Azzaro perfume ( 162603998)</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><font color="#f44336">The item missing is item :</font></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><font color="#f44336">No 160525848 Royal &amp; Langnickel 13-Piece Makeup Brush Set price Aed 87.3/-</font></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><font color="#f44336"><br></font></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">The package i received from the courier says pieces 1/1</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">I am attaching the details mentioned on the box i received.</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Please look into the matter.</div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif"><br></div>
<div dir="auto" style="font-size:12.8px;font-family:sans-serif">Regards </div>
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<div dir="auto">Aisha Kashif</div>
<div dir="auto">0508257162</div>
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<div dir="ltr" class="gmail_attr">On Thu, 26 Nov 2020, 7:47 pm Aisha Kashif, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Dear Customer agent</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Items are missing from what i orderd. My order number is 9617275917.. i received only the Azzaro perfume. The 13 peices brush set is missing. The package i received from the courier says pieces 1/1.<br>
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<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">I am attaching the details mentioned on the box i received.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Please look into the matter.</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Regards </div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px"><br></div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">Aisha Kashif</div>
<div dir="auto" style="font-family:sans-serif;font-size:12.8px">0508257162</div>
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<div dir="ltr" class="gmail_attr">On Thu, 26 Nov 2020, 6:43 pm Lifestyle, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Aisha,</div>
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<br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br><br>We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.<br><br>We would also request you to provide us some snapshots of the wrong item you received.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpae.lifestyleshops.com/helpdesk/attachments/2043170491138'>20201126_154817.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1761438