Subject: Transfer money from customer
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Hemyar Nasser <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 00:37:27 -0700 (MST)

Hi Team, 

As per the order No. 8205732107, customer receive the order as well as the refund , he wants to return the amount to us however he is insisting that he will never transfer through the bank details we sent ,he wants a payment link or other option to transfer. 
Amount : KWD136.90 

Kindly help us top resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 18 October, 2020 06:12:36 
Subject: Transfer money from customer 

Hi team 

Problem Statement: Refund from customer . 
Order Created: Oct 1, 2020 
Order Number: 8205732107 
Tracking ID: FP10021000554 , 14923388205732107 
Amount : KWD136.90 
Assistance Required: Need urgent assistance . 
Issue Description: the order delivered to customer and the customer said that the bank refund the amount to his bank and now customer said he can not transfer the amount through fund transfer and asking for another way to refund us the amount . 

Regards 
Hemyar.