Subject: RE: Store Complaint - 1652321
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Praveen Jawadi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 28 Nov 2020 13:27:40 +0000

@Ritesh Sharma<mailto:[email-masked]> Could you please assist with regards to a store complaint.

Store Where Purchase Was Made: Centrepoint Al Ghurair, Deira
Customer Name: Donna Principe
Contact Number: 0505845019

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 28, 2020 5:21 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Praveen Jawadi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Store Complaint - 1652321

External email sender, please take precaution.
Hi Team,

Please assist in closing the below store complaint. Pending from a long time.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Praveen Jawadi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 2:25:56 AM
Subject: Store Complaint - 1652321

Hi Team,

Customer is reporting that they purchased 3 items from our Centrepoint store and was charged extra for the items they purchased. They were offered a discount on their purchase by the cashier present but was not offered when they paid for the items. The customer when took the receipt and showed it to the store again they were asked to bring the items and show it to them so they can figure it out. Since the customer lives far away and the refund amount is AED 42/39, they are saying they will not be wasting more time and money for a refund which is going to cost them more only travelling from their home to the location and why the store is unable to check their item details from the receipt which was shared with them and as the items were scanned already they have the barcode for them as well.

Cusomer no longer have the receipt and is very upset. She no longer wants to shop at the store.

Please find attached the full customer's complaint and the store, customer details below:

Store Where Purchase Was Made: Centrepoint Al Ghurair, Deira
Customer Name: Donna Principe
Contact Number: 0505845019

Please look into this and assist in closing this on priority. Thank you for your help!

Regards,
Apoorv

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