Subject: (Missing items)
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, [email-masked], Fauzan Musalman <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 28 Nov 2020 04:23:29 -0700 (MST)

Hi Team, 

Kindly assist in the below case as it is pending since long and there is no action on child ticket as well. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, 14 November, 2020 04:36:29 
Subject: (Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 03 Jul-2020 
Order ID: 6205634911 
Tracking ID: 46063580194 
Child ticket: 1631753 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, As per Aramex tracking details we can see that all shipment returned to Shipper. 

Customer history: 2 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 162334487 - - Moulded Metallic Candle Holder - 25x12x36 cms Qty 2 SAR 158.00 
161754015 - - Decorative Moulded Ceramic Vase - 12.8x11.8x30 cms SAR 29.00 

Regards, 
Shafeeque