Subject: Refund Followup // 6236571858 // 1715803
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 28 Nov 2020 03:11:59 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 27, 2020 
Order ID: 6236571858 
RMA: 1000111279 
Tracking ID: RP1029200003815 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on Nov-03-2020 07:49 PM. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh Singh