Subject: RE: Legal Threat/Refund Approval - 8209099469
From: Mohamed Shabaz Khan <[email-masked]>
To: Murugapandian Mani <[email-masked]>
Cc: Harshit Luthra <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Ashwin Ravichandran <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 28 Nov 2020 08:04:56 +0000

Hi Mani,

Can u please check the order details as the customer is claiming the below items were not delivered.

Order No.: 8209099469
161101210 - - Baleal Rectangular Photo Frame - Set of 7 *2
161737255 - - Ekton Metallic Candle Holder - Set of 3 * 1

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Mohd Imran <[email-masked]>
Sent: Saturday, November 28, 2020 10:35 AM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Harshit Luthra <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Legal Threat/Refund Approval - 8209099469

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please approve.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 27, 2020 7:03 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Legal Threat/Refund Approval - 8209099469

External email sender, please take precaution.
Hi Imran,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 8:07:04 PM
Subject: RE: Legal Threat/Refund Approval - 8209099469

Hi @Harshit Luthra<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>,

Please approve.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 18, 2020 10:13 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Legal Threat/Refund Approval - 8209099469

External email sender, please take precaution.
Hi Team,

 Could you please assist as the customer is threatening for complaining in the ministry.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "harshit luthra" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 15 November, 2020 13:07:18
Subject: RE: Legal Threat/Refund Approval - 8209099469

Hi Harhsit/Shabaz,

Please provide approval of KWD 23.30 for refund on below mentioned missing items.

161101210 - - Baleal Rectangular Photo Frame - Set of 7 *2
161737255 - - Ekton Metallic Candle Holder - Set of 3 * 1

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 15, 2020 2:55 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: Legal Threat/Refund Approval - 8209099469
Importance: High

External email sender, please take precaution.
Hi Imran,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Harshit Luthra" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 2:28:34 PM
Subject: RE: Legal Threat/Refund Approval - 8209099469

Hi Harshit,

Please provide approval of KWD 23.30 for refund on below mentioned missing items.

161101210 - - Baleal Rectangular Photo Frame - Set of 7 *2
161737255 - - Ekton Metallic Candle Holder - Set of 3 * 1

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 3:05 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Legal Threat/Refund Approval - 8209099469

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval/Assistance

With reference to the order number: 8209099469 (KW HC)
Item ID: 161101210 - - Baleal Rectangular Photo Frame - Set of 7 *2
161737255 - - Ekton Metallic Candle Holder - Set of 3 * 1
AWB: 202010200030354
Order Date: Oct 20, 2020
Total Order Value: KWD 129.38

Issue Description: Customer placed the order on Oct 20, 2020 and it was delivered on Oct 22, 2020. Customer reported the above mentioned item missing and since the item value was more than AED/SAR100 this was escalated to WH via Child ticket #1645315, #1649328 to confirm whether the item was sent or not. No response on the same since over a month.

Customer has already mentioned that they have taken this to legal already. Refund value is KWD 23.30.

Case History: Customer contacted us regarding the missing item on Oct 25, 2020 and since the customer has already threatened for legal action, escalating this directly for refund approval.

Customer History: Customer has been shopping with us since July, 2020 and have 11 completed orders with us.

Assistance Required: Please assist in getting refund approval of missing item and closing the case.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamedShabaz.Khan%40landmarkgroup.com%7C5661c19084cc472d74d208d89367c360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421421161095875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VEkZt8uAVKQVhkjF7gm%2BYpYeZbpcbiyLWtgLwtVRJ58%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamedShabaz.Khan%40landmarkgroup.com%7C5661c19084cc472d74d208d89367c360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421421161095875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VEkZt8uAVKQVhkjF7gm%2BYpYeZbpcbiyLWtgLwtVRJ58%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohamedShabaz.Khan%40landmarkgroup.com%7C5661c19084cc472d74d208d89367c360%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421421161105832%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=d9lPaiFkkISFvtWLdBvQ%2BJXbTCZPmgQva672v5fW92c%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com