Subject: RE: Need to approve the refund // 2000451333
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>
Date: Fri, 27 Nov 2020 10:37:15 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below missing items.

This is the customer’s first order with us and the value is equal to AED 258.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, November 27, 2020 2:27 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>
Subject: Need to approve the refund // 2000451333
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing item,

Order Date : Nov 8, 2020

Order ID: 2000451333
Tracking ID; R900841
Missing item ID ; 162332685 - - Floral Embroidered Tiered Maxi Dress with Short Sleeves
162332684 - - Floral Embroidered Tiered Maxi Dress with Short Sleeves
Value of the both items; 1,000.00
Assistance Required: Need to to approve the refund.

Issue Description: The customer was placed order for 5 items and 5 items has been shipped from our end, but the customer received only 3, however the WH team confirmed us they shipped all 5 items, and courier team confirmed us they already delivered as received from WH.

Customer History; This first order of the customer.

Assistance Required: Need to approve the refund

Thanks & Regards,
Seeta Kunwar
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