Subject: Re: Need To Process The Refund // 6236222514
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shatakshi Pandey <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, FarEye Support <[email-masked]>, salshwaya <[email-masked]>, aasalih <[email-masked]>, Vishwajeet Singh <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ishan Ahuja <[email-masked]>
Date: Fri, 27 Nov 2020 01:53:45 -0700 (MST)

Hi Team, 

Kindly assist in closing the below on priority. Case pending since long time, the customer is chasing for a refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "FarEye Support" <[email-masked]>, "salshwaya" <[email-masked]>, "aasalih" <[email-masked]>, "Vishwajeet Singh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ishan Ahuja" <[email-masked]> 
Sent: Friday, November 20, 2020 1:58:10 PM 
Subject: RE: Need To Process The Refund // 6236222514 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@Shatakshi Pandey ] 

Not getting a reply from Saudi Post team. 

Please help. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, November 20, 2020 10:52 AM 
To: Jessie Caparas <[email-masked]> 
Cc: FarEye Support <[email-masked]>; salshwaya <[email-masked]>; [email-masked]; Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ishan Ahuja <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Subject: Re: Need To Process The Refund // 6236222514 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "FarEye Support" < [ mailto:[email-masked] | [email-masked] ] >, "salshwaya" < [ mailto:[email-masked] | [email-masked] ] >, [ mailto:[email-masked] | [email-masked] ] 
Cc: "Vishwajeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Ishan Ahuja" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 17 November, 2020 11:40:29 
Subject: RE: RE: Need To Process The Refund // 6236222514 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@[email-masked] ] can you please update on the below? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 17, 2020 7:12 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Need To Process The Refund // 6236222514 

External email sender, please take precaution. 

Dear Jessie, 

Please provide us an update so that we can proceed with this case. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195692292%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ugf2A4yweT2R79c3L0NQpFUQmwcpaXCZtfypXqQwsm8%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195702255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mPVMnfQJEskZgUyofKwIjSYuFujWWN3oWmhD5JrHKI8%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Garima Mathur , Technical Engineer 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195702255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LQhcwQad1z46hjJO%2FfXDZOo7SgHuwv8AHAqyuD8E3SY%3D&reserved=0 | FarEye-
 Enabling Digital Logistics ] 

Call: +91 7065956595 

		

	

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On Mon, 16 Nov at 11:14 AM , Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > wrote: 

[ mailto:[email-masked] | @saad
 i. binshuwayyi ] [ mailto:[email-masked] | 
@Ahmed A. Saleh ] 

For your help please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

BQ_BEGIN

From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 15, 2020 2:45 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Need To Process The Refund // 6236222514 

External email sender, please take precaution. 

Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195732123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3r3S50%2FPLTzWv3mccYWrGnm0DHJAHePZuE2BXHillWY%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195732123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Vk1I7hfXv6T2pXHH52L0qwdYlh27m9sk4CxxTXKQrzg%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 

|| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195742080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FaY0MaoPWKQXxweROKqlKhY0qTO5d%2FkekVZ6jY1e01s%3D&reserved=0 | www.getfareye.com ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

BQ_BEGIN

On Sun, 15 Nov at 8:33 AM , Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hey 

Pl change the status & confirm once done. 

Regards, 

VJ 

Supply Chain || Landmark Group 

Landmark Tower, 18 th Floor , Dubai Marina 

UAE M +971-585429874 

UAE P +971-45174259 

KSA M +966-596014307 

BQ_BEGIN

From: FarEye Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 14, 2020 9:38 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vishwajeet Singh < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: RE: Need To Process The Refund // 6236222514 

External email sender, please take precaution. 

Dear Vishwajeet, 

Greetings from FarEye !!! 

We would like to inform you that we have received your concern regarding the status update, ​ upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. 

@ Vishwajeet, 
Please share your confirmation for the above request, so that we can proceed further accordingly. 

You can visit the support ticket on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195742080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=03ykO7xh1y6mj1HnLoHPQLnnL%2BmF30W%2F%2FKuPz6SPKbU%3D&reserved=0 | https://fareye.freshdesk.com/public/tickets/b7e9718c47018e67b2e7aef0432eab6af373068310e6f307c44bf7dc7bd01921 ] or please log in to the FarEye Support portal on [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195752033%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0yzjV3BlbGNx1%2F0zp7K3%2BgdC0MTROaA9waI56UxVyXA%3D&reserved=0 | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Rup Singh Gurjar 
Technical Engineer | FarEye 

Call: +91 70-6595-6595 || [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195752033%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xs9UmIYhWV3UOdTbW3936owYrWP1APQlHFXwR3tltuA%3D&reserved=0 | www.getfareye.com ] || 

	

	

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174512:211857 

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174512:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C99e6ab5433bf451ac58d08d88d20c567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414519195781905%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LcCE0VoEx6%2FHGBVImXXZPheyy52h2X0vkJ7JfbftLnc%3D&reserved=0 | 
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174512:211857 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com