Subject: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, FarEye Support <[email-masked]>
Date: Fri, 27 Nov 2020 05:22:25 +0000

Hi Fauzan,

Can you recreate the RMA.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, November 27, 2020 6:20 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; FarEye Support <[email-masked]>
Subject: Re: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

External email sender, please take precaution.
Hi Jessie,

Please see below as the customer has highly frustrated now and advise.

Regards,
Fauzan
________________________________
From: "FarEye Support" <[email-masked]>
To: "Jessie Caparas" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, [email-masked], [email-masked]
Sent: Thursday, 26 November, 2020 17:12:56
Subject: Re: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

Dear Jessie,

As your query has been addressed and nothing is pending from Fareye Support Team, therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.

After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.

Please provide your valuable feedback.
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028665215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VHruXUYYafW63WK27cqjQYN7yObrU%2BbwuKJ0ogqyMZQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028675211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5mBY1uGQMymdOX91xhg1YNoRzL0fO4COsuYJc78uewY%3D&reserved=0> to check the details.

Thanks and Regards,

Skand Singh
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028675211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qqImrCtMM6mFhrM6nhKhj88rTzTWkI3G%2FSaJsMAO7co%3D&reserved=0>
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On Wed, 25 Nov at 1:41 AM , FarEye Support <[email-masked]> wrote:
++Aramex Team

Hi Ehab,

Could you please check this Tracking Number 46379188656, we are getting the following Exception from Aramex end corresponding to it.

{"status":500,"reference_id":"1000155806","timestamp":null,"execution_time":null,"items_track_details":null,"errors":[null]}
​
Request Payload:

{
"reference_id": "1000155806",
"order_number": "1000155806",
"carrier_code": "ARAMEX",
"shipper_code": "132127",
"merchant_code": "",
"type_of_order": "Reverse",
"type_of_service": "",
"tracking_number": "46379188656",
"origin_title": "",
"origin_code": "",
"origin_name": "Shakeer Hussain",
"origin_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",
"origin_address_line2": "IKK GROUP BLDG",
"origin_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",
"origin_city": "DAMMAM",
"origin_state_province": "",
"origin_country": "SA",
"origin_postal_code": "",
"origin_contact_number": "+966542741895",
"origin_contact_number2": "+966542741895",
"origin_email": "[email-masked]",
"origin_company_name": "",
"origin_latitude": "50.168",
"origin_longitude": "26.412",
"origin_preferred_start_time": "",
"origin_preferred_end_time": "",
"destination_title": "MR",
"destination_code": "",
"destination_name": "ABHISHEK",
"destination_address_line1": "Landmark Riyadh warehouse",
"destination_address_line2": "Riyadh warehouse",
"destination_landmark": "",
"destination_city": "Riyadh",
"destination_state_province": "",
"destination_country": "SA",
"destination_postal_code": "11",
"destination_contact_number": "966112049555",
"destination_contact_number2": "966112049555",
"destination_email": "[email-masked]",
"destination_company_name": "",
"destination_preferred_start_time": "",
"destination_preferred_end_time": "",
"destination_latitude": "",
"destination_longitude": "",
"return_title": "",
"return_code": "DHA",
"return_name": "Shakeer Hussain",
"return_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",
"return_address_line2": "IKK GROUP BLDG",
"return_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",
"return_city": "DAMMAM",
"return_state_province": "",
"return_country": "SA",
"return_postal_code": "",
"return_contact_number": "+966542741895",
"return_contact_number2": "+966542741895",
"return_email": "[email-masked]",
"return_preferred_start_time": "2020-11-25 13:00:00",
"return_preferred_end_time": "2020-11-25 17:00:00",
"return_latitude": "50.168",
"return_longitude": "26.412",
"number_of_shipments": 1,
"total_weight": 1,
"uom_total_weight": "KG",
"product_code": "DOM",
"product_type": "CDS",
"payment_mode": "CC",
"invoice_value": 0,
"amount_to_be_collected": 0,
"currency_code": "SAR",
"custom_value": 0,
"product_description": "test test",
"shipping_date_time": "2020-11-12 09:00:00",
"item_list": [
{...}, // 14 keys
{...}, // 14 keys
{...}, // 14 keys
{...}, // 14 keys
{...}, // 14 keys
{...} // 14 keys
],
"credentials": {
"source": 24,
"accountCountryCode": "SA",
"accountEntity": "RUH",
"accountPin": "442543",
"accountNumber": "132127",
"userName": "[email-masked]",
"password": "Hotjunk451@",
"version": "v1.0"
},
"additional_field": "2020-11-12 09:00:00",
"additional_field2": "2020-11-12 17:00:00",
"additional_field3": "+0300",
"additional_field4": "Ready",
"additional_field5": "DOM",
"additional_field6": "+0400"
}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028685204%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RDlnaeFuRZBLZJSUM90AEWsNY8wJlf24jz53iGnIPKE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028695198%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rKwizEwwjRDuUJKngPnTh71I5knITDfPB%2Fg3j%2Fd%2BalI%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028695198%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KftBewg6Quhn3y0fYFkraX3JKezmTlCS5l5Jt8hx6MQ%3D&reserved=0>
Call: +91 70-6595-6595
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On Wed, 25 Nov at 1:17 AM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Let us check the Order ID and Tracking ID, we'll share an update soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028715186%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kNjmE%2FlVsu%2BbxRzLYB8PULVvqlbsxpV9dGQJHAoMU34%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028725179%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BKqGiDoFyNranGzc7tPIlSxysMzCxUX9qxgKySJnWbg%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cjessie.caparas%40landmarkgroup.com%7Cfc02af685edd482f479a08d8927af0a5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637420404028725179%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Py18W%2FVg%2F9F8hJezqDoLrATiWX1LFkK6nP5aYGWjwxA%3D&reserved=0>
Call: +91 70-6595-6595
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On Wed, 25 Nov at 1:02 AM , Jessie Caparas <[email-masked]> wrote:
Hi @FarEye Support<mailto:[email-masked]>

Can you please check if we have the pick up reference for the below?

Order ID: 6232664990
Tracking ID: 46379188656

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]>
Sent: Tuesday, November 24, 2020 7:41 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

Dear Jessie,

   Pickup reference information might be available in Fareye so please connect with them once to check.

Regards
Jagmohan

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 23, 2020 1:12 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990
Importance: High

Hi Jagmohan,

Do you have the ORR report which contains the pick up reference for RVP 46379188656?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 22, 2020 1:30 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

External email sender, please take precaution.
Hi Team,

Please assist us on the below collection we have not received any collection reference and the Aramex team is asking for the same every time.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 November, 2020 02:57:35
Subject: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990

Hi Team,

Please note that we have not received any collection reference and the Aramex team is asking for the same please do the needful.

Please find the below address and arrange the collection on a priority.
Address:
Shakeer Hussain
8308 Salman Al Farisi St, Dammam 32221 3444 , IKK GROUP BLDG,
National Marketing Est. Co. Ltd.,
Dammam Al Khalidiyah Ash Shamaliyah
Mobile Number: +966 542741895

Case - 1630223
Problem Statement: Late Collection
Order Date : Oct 13, 2020
Order ID: 6232664990
Tracking ID: 46379188656
Assistance Required: Need Urgent Collection

Issue Description: The return request was cancelled so we have again raised a return request so we request you kindly arrange the collection on a priority basis.

Your Friends
The Support Team

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com