Subject: Re: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 02:46:54 +0000

Dear Ehab,     We request you to share an update here.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Fri, 27 Nov at  7:50 AM
                            ,  Fauzan Ahmad . Musalman <[email-masked]>  wrote:
                             
 Hi Jessie, 
   
 Please see below as the customer has highly frustrated now and advise. 

 Regards, 
 Fauzan 

 
  
 From: "FarEye Support" <[email-masked]> To: "Jessie Caparas" <[email-masked]> Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, [email-masked], [email-masked] Sent: Thursday, 26 November, 2020 17:12:56 Subject: Re: RE: Late Collection Order Date : Oct 13, 2020 Order ID: 6232664990 

 
 Dear Jessie, 
  
 As your query has been addressed and nothing is pending from Fareye Support Team, therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595. 
  After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 
  Please provide your valuable feedback. 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
  Thanks and Regards, 
  
Skand Singh Technical Engineer | FarEye

   
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 
  On Wed, 25 Nov at 1:41 AM , FarEye Support <[email-masked]> wrote: 
 
 ++Aramex Team 
  Hi Ehab, 
  Could you please check this Tracking Number 46379188656, we are getting the following Exception from Aramex end corresponding to it. 
 
 {"status":500,"reference_id":"1000155806","timestamp":null,"execution_time":null,"items_track_details":null,"errors":[null]}
 
 ​ 
 Request Payload: 
   
 { 
   
"reference_id": "1000155806",

"order_number": "1000155806",

"carrier_code": "ARAMEX",

"shipper_code": "132127",

"merchant_code": "",

"type_of_order": "Reverse",

"type_of_service": "",

"tracking_number": "46379188656",

"origin_title": "",

"origin_code": "",

"origin_name": "Shakeer Hussain",

"origin_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",

"origin_address_line2": "IKK GROUP BLDG",

"origin_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",

"origin_city": "DAMMAM",

"origin_state_province": "",

"origin_country": "SA",

"origin_postal_code": "",

"origin_contact_number": "+966542741895",

"origin_contact_number2": "+966542741895",

"origin_email": "[email-masked]",

"origin_company_name": "",

"origin_latitude": "50.168",

"origin_longitude": "26.412",

"origin_preferred_start_time": "",

"origin_preferred_end_time": "",

"destination_title": "MR",

"destination_code": "",

"destination_name": "ABHISHEK",

"destination_address_line1": "Landmark Riyadh warehouse",

"destination_address_line2": "Riyadh warehouse",

"destination_landmark": "",

"destination_city": "Riyadh",

"destination_state_province": "",

"destination_country": "SA",

"destination_postal_code": "11",

"destination_contact_number": "966112049555",

"destination_contact_number2": "966112049555",

"destination_email": "[email-masked]",

"destination_company_name": "",

"destination_preferred_start_time": "",

"destination_preferred_end_time": "",

"destination_latitude": "",

"destination_longitude": "",

"return_title": "",

"return_code": "DHA",

"return_name": "Shakeer Hussain",

"return_address_line1": "8308 Salman Al Farisi St,Dammam 32221 3444",

"return_address_line2": "IKK GROUP BLDG",

"return_landmark": "8308 Salman Al Farisi St,Dammam 32221 3444",

"return_city": "DAMMAM",

"return_state_province": "",

"return_country": "SA",

"return_postal_code": "",

"return_contact_number": "+966542741895",

"return_contact_number2": "+966542741895",

"return_email": "[email-masked]",

"return_preferred_start_time": "2020-11-25 13:00:00",

"return_preferred_end_time": "2020-11-25 17:00:00",

"return_latitude": "50.168",

"return_longitude": "26.412",

"number_of_shipments": 1,

"total_weight": 1,

"uom_total_weight": "KG",

"product_code": "DOM",

"product_type": "CDS",

"payment_mode": "CC",

"invoice_value": 0,

"amount_to_be_collected": 0,

"currency_code": "SAR",

"custom_value": 0,

"product_description": "test test",

"shipping_date_time": "2020-11-12 09:00:00",

 
"item_list": [
 
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...}, // 14 keys   
   {...} // 14 keys   
 ], 

 
"credentials": {

"source": 24,

"accountCountryCode": "SA",

"accountEntity": "RUH",

"accountPin": "442543",

"accountNumber": "132127",

"userName": "[email-masked]",

"password": "Hotjunk451@",

"version": "v1.0"
   
 }, 

"additional_field": "2020-11-12 09:00:00",

"additional_field2": "2020-11-12 17:00:00",

"additional_field3": "+0300",

"additional_field4": "Ready",

"additional_field5": "DOM",

"additional_field6": "+0400"
   
 } 
      
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 
    
  On Wed, 25 Nov at 1:17 AM , FarEye Support <[email-masked]> wrote: 
 
 Dear Jessie, 
  Let us check the Order ID and Tracking ID, we'll share an update soon. 
    
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ec8f4bb0f23beba37a41c6eee532952b003d3f917fc11797de7218bbcf8db7d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.