Subject: Re: Arrange callback: order - 9614844771, contact number: 0507353253
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 26 Nov 2020 18:24:04 -0700 (MST)

Hi Akshay, 

Please let us know the further action needs to be taken on the below concern. 

Regards, 
Fauzan 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 23 November, 2020 13:23:11 
Subject: RE: Arrange callback: order - 9614844771, contact number: 0507353253 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

Call back is done and issue sorted. 

Customer agreed for the refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, November 23, 2020 2:17 AM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeel Ahmad Hajam <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Arrange callback: order - 9614844771, contact number: 0507353253 

[ mailto:[email-masked] | @Akshay Berry ] [ mailto:[email-masked] | 
@Faraz Lohani ] 

Please do the call back. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 1:52 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeel Ahmad Hajam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Arrange callback: order - 9614844771, contact number: 0507353253 

External email sender, please take precaution. 

Hi Team, 

Please arrange a call back on the contact number: 0507353253 upon the customer request. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeel Ahmad Hajam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 23 November, 2020 02:54:15 
Subject: Arrange callback: order - 9614844771, contact number: number: 0507353253 

​Hi Team, 

The custome has reported us that she has not received her order - 9614844771 however the order status is delivered. 

We request you to arrange a call back on this number: 0507353253 as the customer is requesting for the same. 

Case id - 1729203 

​ 

We have received the below information from the store team: 

"Kindly go through the scenario for the mentioned order , where in customer placed the order in " Max fashion online" in which they have received the wrong product includes babyshop & shoemart item .... 

Customer visited "Max store ",upon checking the merchandise max team rejected to accept the items, hence they came to us for returning where we tried several times and unable to help the customer . 

Finally, customer was disappointed going here and there for the mistake done by the back end and leave the item in our store . 

Here in attaching the screenshot that we tried in our POS " 

​Thank you for your help. 

Regards, 

Manish 

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