Subject: Re: CLOSE THE TICKETS FROM BACKEND
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, Jessie Caparas <[email-masked]>, Harish Thakor <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Reddy Prasad <[email-masked]>, escalations dxbteam <[email-masked]>, Mohamed Shafaath Hussain <Mohamed.Sha
Date: Wed, 25 Nov 2020 23:26:57 -0700 (MST)

Hi Shababe, 

Thank you for sharing this. 

We will be going ahead and closing all the cases which have been successfully refunded as per the remarks. 

Thanks And Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "ccbackoffice" <[email-masked]>, "ccwebteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohamed Shafaath Hussain" <[email-masked]> 
Sent: Wednesday, November 25, 2020 7:38:09 PM 
Subject: RE: CLOSE THE TICKETS FROM BACKEND 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Escalated with Hybris team to close the ticket from backed - [ https://landmark.atlassian.net/browse/REL-127920 | https://landmark.atlassian.net/browse/REL-127920 ] 

Looping in [ mailto:[email-masked] | 
@Ali Mkhaimer ] [ mailto:[email-masked] | 
@Rawan Barghouth ] [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@ccwebteam ] [ mailto:[email-masked] | 
@Seeta Seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] For your information, please close the Freshdesk tickets according to remarks of KW FN’s file. 

Thanks 

From: Mustafa Chakki <[email-masked]> 
Sent: Wednesday, November 25, 2020 3:45 PM 
To: Mohammad Shababe Quamar <[email-masked]>; Jessie Caparas <[email-masked]>; Harish Thakor <[email-masked]> 
Cc: Rashid Gafoor Kaskar <[email-masked]>; Reddy Prasad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Shafaath Hussain <[email-masked]> 
Subject: CLOSE THE TICKETS FROM BACKEND 

Dear Shababe, 

Please close the tickets status refunded in the attached file. 

Total open tickets - 196 

REFUNDED -132 

NOT CAPTURED - 30 ( all has been sent to the bank for Reversal, Reversal letter has been attached as well). 

Credit card case - 08 

Pending - 26 ( where there are no transactions found on KPAY. Provide bank statement in that case) 

All the 196 tickets have been actioned from the Finance end. 

Close the tickets and confirm. 

Regards, 

MUSTAFA CHAKKI 

Assitant –Accounts & Finance 

[ mailto:[email-masked] | [email-masked] ] 

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