Subject: RE: POD / Refund approval// 8205085310
From: "Mohammed Attar" <[email-masked]>
To: "'Reddy Prasad'" <[email-masked]>
Cc: "'Mohammad Shababe Quamar'" <[email-masked]>, "'Apoorv Joshi'" <[email-masked]>, "'Account Management Kuwait'" <[email-masked]>
Date: Thu, 26 Nov 2020 09:26:34 +0300

Dear Reddy, 

Please find below;

 

 

Thanks , 

Mohammed Attar
Account Management

  M: +965 97840500

  <http://shipa.com/logistics-for-business/shipa-delivery/>
shipa.com/delivery

From: Reddy Prasad <[email-masked]> 
Sent: Wednesday, November 25, 2020 5:55 PM
To: Mohammed Attar <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Apoorv
Joshi <[email-masked]>
Subject: FW: POD / Refund approval// 8205085310

Dear Attat

Please share POD for below mentioned shipment 

Regards

Reddy Prasad

From: olm kuwait <[email-masked]
<mailto:[email-masked]> > 
Sent: Monday, November 23, 2020 8:37 PM
To: Reddy Prasad <[email-masked]
<mailto:[email-masked]> >
Subject: RE: POD / Refund approval// 8205085310

Dear sir,

The shipment belongs to SHIPA sir

Order Date : 27-Sep-2020

Order ID: 8205085310

Tracking ID : S002408663429

Azmath

From: Reddy Prasad <[email-masked]
<mailto:[email-masked]> > 
Sent: 22 November 2020 10:45
To: olm kuwait <[email-masked]
<mailto:[email-masked]> >
Subject: FW: POD / Refund approval// 8205085310

Hi Azmat

Please share POD for below mentioned order 

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]
<mailto:[email-masked]> > 
Sent: Saturday, November 21, 2020 11:33 AM
To: Apoorv Joshi <[email-masked] <mailto:[email-masked]> >; Jessie
Caparas <[email-masked]
<mailto:[email-masked]> >; Reddy Prasad
<[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]>
>; Escalations Dxbteam <[email-masked]
<mailto:[email-masked]> >; Algaili Ahmed
<[email-masked] <mailto:[email-masked]> >; Fauzan
Ahmad, Musalman <[email-masked]
<mailto:[email-masked]> >; Shakeeb Arsalan
<[email-masked] <mailto:[email-masked]> >
Subject: RE: POD / Refund approval// 8205085310

Looping in  <mailto:[email-masked]> @Reddy Prasad

Pleas help us on this.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked] <mailto:[email-masked]> > 
Sent: Saturday, November 21, 2020 9:16 AM
To: Jessie Caparas <[email-masked]
<mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]>
>; Escalations Dxbteam <[email-masked]
<mailto:[email-masked]> >; Algaili Ahmed
<[email-masked] <mailto:[email-masked]> >; Fauzan
Ahmad, Musalman <[email-masked]
<mailto:[email-masked]> >; Shakeeb Arsalan
<[email-masked] <mailto:[email-masked]> >
Subject: Re: POD / Refund approval// 8205085310

External email sender, please take precaution.

Hi Jessie,

Please assist in getting refund approval for the below case. Case escalated
to LMG multiple times for POD but no response on the same.

Please look into this. Thank you for your help!

Regards,

Apoorv

  _____  

From: "Algaili Ahmed" < <mailto:[email-masked]>
[email-masked]>
To: "Seeta Seeta" < <mailto:[email-masked]>
[email-masked]>
Cc: "Fauzan Ahmad, Musalman" < <mailto:[email-masked]>
[email-masked]>, "Apoorv Joshi" < <mailto:[email-masked]>
[email-masked]>, "Shakeeb Arsalan" <
<mailto:[email-masked]> [email-masked]>
Sent: Friday, 13 November, 2020 20:08:23
Subject: POD / Refund approval// 8205085310

Hi Team,

 

Problem Statement : POD / Refund approval.

 

Order Date : 27-Sep-2020

Order ID: 8205085310

Tracking ID : S002408663429

Total Price : KWD 22.45

Issue Description : The Customer placed the order on 27-Sep-2020, and as per
courier website the order has been delivered but the customer claimed he has
not collected his order.

The issue was escalated to the concerned party for POD request but no action
has been done.

Case history : The customer reached out to us on 28 Sep 2020 and since then
the issue was escalated to  concerned team for POD request.

Customer's history : This customer's first order with us.

Assistance required : We request you to provide refund approval in order to
have the customer refunded manually and close the issue.

 

Best Regards,

Algaily.

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