Subject: Re: RE: Status Shows RTO / 6233833647
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 03:44:50 +0000

Dear Imran,     We would like to inform you that we have successfully initiated the RTO for the shared order.     {  "customer_shipment_id": "CRDSAL0081005120",  "customer_shipment_status": "RTOInitiated",  "customer_shipment_sub_status": "",  "change_in_customer_shipment_status": "TRUE",  "shipment_direction": "reverse",  "event_timestamp": "2020-10-29 10:10:00",  "entry_type": "Hybris",  "order_id": "6233833647",  "chargeable_weight": "",  "scac": "SAU",  "seller_organization_code": "LMG_KSA",  "ship_node": "2299999",  "tracking_id": "CRDSAL0081005120",  "reference_number": "CRDSAL0081005120" }       As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/350254859429330711ca056cebe767cfb69076a46d694efefa5d9864f6b81aa0 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Thu, 26 Nov at  7:51 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, November 26, 2020 1:45 AM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Status Shows RTO / 6233833647 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Kindly approve the above request. 

 

   

 
 @Imran, we'll proceed further with the request once Mr. Vishwajeet provides the confirmation. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/350254859429330711ca056cebe767cfb69076a46d694efefa5d9864f6b81aa0 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Thu, 26 Nov at 3:10 AM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support

@Vishwajeet Singh, 

 

 

 
 Please process below order as RTO. 

 

 

 
 CRDSAL0081005120 

 

 

 

 

 

 

 

Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Seeta Seeta <[email-masked]>
 
Sent: Wednesday, November 25, 2020 10:47 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Rehan Khan <[email-masked]> 
Subject: Re: Status Shows RTO / 6233833647

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Please check and assist us for the below case.

 

 

 

 

 
Thanks & Regards, 
Seeta Kunwar

 

 

 

From:
"Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 4 November, 2020 02:18:42 
Subject: Status Shows RTO / 6233833647

 

 

   

 

 

 
 
Hi Team,

 

 

   

 

 
 
The customer has placed his order on Oct
 17, 2020 and as per the tracking site the status shows RTO
 since 29/10/2020.

 

 

 

 

So we request you please do the needful and help us to resolve the case as soon as possible.

 

 

 

 
 
Order Date: Oct 17, 2020

 

 

Order ID: 6233833647

 

 

Tracking ID: CRDSAL0081005120

 

 

 

 

Ticket number - 1648201

 

 

 

 

 
 
We are looking forward to your reply.

 

 

 

 
 
Regards

 

 

Rehan

 

 

 

 
 
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www.landmarkgroup.com 

 

 
 
177821:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com