Subject: RMA cancelled #6239025732
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: IQBAL LSM <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 25 Nov 2020 04:07:40 -0700 (MST)

Hi Team, 

With reference to order #6239025732 

Customer claiming that he has returned the item but as per hybris there the RMA has been deleted. Kindly check and assist to refund for customer. 
Item: 162904424 - - Malikah Embroidered Open Front Abaya (SAR255.00) 

Regards 
Fauzan 

From: "IQBAL LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, November 25, 2020 3:29:50 PM 
Subject: Amount needs to be funded -6239025732 

Hi Team, 

Problem Statement: Amount not refunded. 

Order Date : 6239025732 
Order ID: Nov 5, 2020 
Tracking ID: NA 

Assistance Required: Amount needs to be funded. 
Issue Description: As per customer items have been returned to courier fifteen days back but amount has not been processed yet and RMA deleted by somebody. 

Please look into this matter and do the needful. 
Regards, 
Mohd Iqbal