Subject: Refund approval #6241070421
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ishan Ahuja <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 25 Nov 2020 02:31:09 -0700 (MST)

Hi Team 
Kindly assist us to get refund approval for the below case. 

Problem Statement: Refund approval. 
Ticket ID: 1717369 
Order Date: Nov 11, 2020 
Order ID: 6241070421 (Centrepoint) 
Tracking ID: SD000400486 
Total Price: SAR134.39 
Issue Description: The order was placed on Nov 11, 2020, And as per hybris the order has been delivered to customer on Nov 15, 2020. But customer claiming that he has not received the order. 

Case history: Customer Contacted us on 19 Nov 2020, the he has not received the order, We have escalated shipa for POD and they have updated that the order has been delivered please check from your end. Customer contacting us several time asking for refund or the order. 

Customer's history: This is the first order of the customer with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 

Regards, 
Fauzan