Subject: Product Issue/Need Technician Visit -
From: Apoorv Joshi <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 23 Nov 2020 03:46:27 -0700 (MST)

Hi Sachin, 

Hope you are doing well. 

With reference to the order number: 9613674145 
Item: 162018405 - - Juniors Speedwell Baby Car Seat 

Order placed on Nov 12, 2020 and was delivered on Nov 14, 2020. Customer is complaining that they are facing an issue with the above mentioned item and it needs some fixing. They have visited the CP Deerfield store directly for the same where they requested them for the technician to visit and arrange a visit for them but the Manager refused the same and notified them that they are only able to demonstrate how to fix the issue at the store. 

We request you to please assist in arranging a technician visit for this customer on the below details: 
Benita Dsouza 
+971566696115 
Amwaj 1 
Channel Street 
Al Raha Beach, Abu Dhabi 
United Arab Emirates (AE) 

Thank you for your help! 

Regards, 
Apoorv