Subject: Re: Return and Refund issue ref. 9609971977
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, PUSHKAR SRIVASTAVA <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 22 Nov 2020 05:56:29 -0700 (MST)

Hi Imran, 

please find the items name: 

162350071 - - Juniors Printed Top with Round Neck and Flounce Sleeves SAR39 
162150716 - - Eligo Textured Jeggings SAR39 
162150720 - - Eligo Textured Jeggings SAR39 

total price is SAR117 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "PUSHKAR SRIVASTAVA" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 22, 2020 6:10:17 PM 
Subject: RE: Return and Refund issue ref. 9609971977 

Hi Fauzan, 

Please share the item details with its price and total price. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, November 22, 2020 9:40 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; PUSHKAR SRIVASTAVA <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Return and Refund issue ref. 9609971977 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 9609971977 

RMA: 1000110935 

AWB: 46041126246 

Customer has raised returned request for 4 items but the refund processed only for 1 item. we have checked in BI Oracle and there was no received data for the remaining 3 items. kindly check and assist us to process the refund as customer claiming that he returned the all 4 items. 

Regards, 

Fauzan 

From: "PUSHKAR SRIVASTAVA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 11:04:44 AM 
Subject: Return and Refund issue ref. 9609971977 

Hi Team, 

With reference to the ticket number 1695100 and order number 9609971977. 

The customer is saying that he returned 4 items but warehouse section displays only 1 item returned. 

Kindly look into this matter. 

Regards, 

Pushkar Srivastava 

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