From: Apoorv Joshi <[email-masked]>
To: ABHAY YADAV <[email-masked]>
Date: Sun, 22 Nov 2020 02:25:43 -0700 (MST)

Thank you for reaching out to us and apologies for the delay in response. 

We are very disheartened to hear about the unpleasant experience you had to face with our staff at the store. We certainly apologize for this and would like to assure you this is definitely not the kind of experience we want to offer to our customers. 

Please be assured that we have taken your feedback very seriously and forwarded this to the concerned department for a suitable and stringent action. We really appreciate your efforts to inform us about this and help us make the experience better. 

If there are any other concerns, please do write back to us and we will get it fixed for you as soon as possible. 

Thank you for your continued association and trust in us.