Subject: Return Delay - 6219931183
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Imran Masih <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 21 Nov 2020 23:45:23 -0700 (MST)

Hi Team, 

With reference to the Order ID: 6219931183 

Old AWBs: 46179930090, 46290334930 
New/Current AWB: 46379577252 

Customer is trying to return the items since September 5, 2020 and every tracking is getting cancelled. The current tracking that we have created is 46379577252 and we have provided to Aramex, customer's address and contact number already multiple times and instead of arranging the collection they are asking for collection reference when we have already mentioned the collection reference is not getting assigned. 

Please assist in arranging this collection on priority. Also attaching conversation with Aramex regarding this collection. 

Thank you for your help! 

Regards, 
Apoorv