Subject: Re: KNET ON VALIDATION
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, anju john <[email-masked]>, Harish Thakor <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 21 Nov 2020 21:59:01 -0700 (MST)

Hi Mustafa, 

Kindly assist in closing the below case. This was added to Kuwait Finance Tracker sheet and as per the notes mentioned, bank statement is required. We have attached the Bank Statement for this. 

Please look into it and advise on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 22 November, 2020 04:13:29 
Subject: Re: KNET ON VALIDATION 

Hi Team, 

Any update on this? 

With reference to Tickect number: 1465503. 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 07, 2020. Transaction id shared by the customer has been attached for deduction of amount: 

1.025110010024-E0268301 
2.025155007818-E0268301 

Customer Name: Ahmed Kotb Selim 
Customer Email id: [email-masked] 

Added in Kuwait finance tracker sheet, Finance team is asking for bank statement which is attached in this email. 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar