Subject: Re: RE: Order Status Update
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 Nov 2020 11:05:42 +0000

Dear Mohd,     We have successfully updated the RTO status for the shared order.     {   "customer_shipment_id": "CRDSAL0075509420",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-10-15 09:25:00",   "entry_type": "Hybris",   "order_id": "6229432379",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0075509420",   "reference_number": "CRDSAL0075509420" }    As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6c36a2bacac02e8d9c5a48f1dd0aabfa3380cecdae6f5844696fb0f60bbb160e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Sat, 21 Nov at  8:42 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Pls change the status & confirm 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 21, 2020 1:08 AM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked] 
Subject: Re: RE: Order Status Update 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please approve the above request so that we can proceed further. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6c36a2bacac02e8d9c5a48f1dd0aabfa3380cecdae6f5844696fb0f60bbb160e or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 21 Nov at 2:32 AM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 Please mark below order as RTO, shipment returned by Saudi post. 

 

 

 

 

 

 

 

Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Apoorv Joshi <[email-masked]>
 
Sent: Friday, November 20, 2020 9:47 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PUSHKAR SRIVASTAVA <[email-masked]>;
 Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Order Status Update

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
Please assist in closing the below case. Thank you for your help!

 

 

 

 

 
Regards,

 

 

Apoorv

 

 

 

 

 

 
From:
"PUSHKAR SRIVASTAVA" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 19 November, 2020 14:25:26 
Subject: Status Update

 

 

 

 

 
 
Hi Team,

 

 

 

 
 
With reference to the order number 6229432379 and tracking number CRDSAL0075509420.

 

 

 

 

The order has not been delivered yet to the customer and returned to the origin.

 

 

 

 
 
Kindly update the status as RTO. 

 

 

 

 
 
Regards,

 

 

 

 
 
Pushkar Srivastava

 

 

 

 

 
 
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 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
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www.landmarkgroup.com 

 

 
 
176358:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com