Subject: Re: POD / Refund approval// 8205085310
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 20 Nov 2020 22:15:32 -0700 (MST)

Hi Jessie, 

Please assist in getting refund approval for the below case. Case escalated to LMG multiple times for POD but no response on the same. 

Please look into this. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 13 November, 2020 20:08:23 
Subject: POD / Refund approval// 8205085310 

Hi Team, 

Problem Statement : POD / Refund approval. 

Order Date : 27-Sep-2020 

Order ID: 8205085310 

Tracking ID : S002408663429 

Total Price : KWD 22.45 

Issue Description : The Customer placed the order on 27-Sep-2020, and as per courier website the order has been delivered but the customer claimed he has not collected his order. 

The issue was escalated to the concerned party for POD request but no action has been done. 

Case history : The customer reached out to us on 28 Sep 2020 and since then the issue was escalated to concerned team for POD request. 

Customer's history : This customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.