Subject: RE: Proof of Delivery // 8392282173 // 1396743
From: olm kuwait <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sat, 21 Nov 2020 04:19:57 +0000

Dear Team,

There will be no data for more than 3 months in FE.

Thanks with regards
Azmath

From: Apoorv Joshi <[email-masked]>
Sent: 20 November 2020 16:24
To: Escalations Dxbteam <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Reddy Prasad <[email-masked]>; Midhun Madhu <[email-masked]>; olm kuwait <[email-masked]>; seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Proof of Delivery // 8392282173 // 1396743

External email sender, please take precaution.
Dear All,

Kindly assist in closing the below case on priority. Customer is chasing for the refund still and is continuously threatening for Consumer court complaint.

Please look into this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 19:52:29
Subject: Re: Proof of Delivery // 8392282173 // 1396743

Dear Azmat

Please share POD for the shipment

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Colm.kuwait%40landmarkgroup.com%7Cd8d9c2f428f34383e4b408d88d578b06%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637414754429634718%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BFCe4CPC06UPdy1MwbrJJ4zYX7WQycjggiFdcwqOTEo%3D&reserved=0>
________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 12:46:02 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; olm kuwait <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Proof of Delivery // 8392282173 // 1396743

Hi @Reddy Prasad<mailto:[email-masked]> @Midhun Madhu<mailto:[email-masked]> @olm kuwait<mailto:[email-masked]>,

Please help us in providing POD for below case, customer threatening for ministry complaint.

Order ID: 8392282173

Tracking ID: FP07160001588

Assistance Required: Need proof of Delivery

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 3:10 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Proof of Delivery // 8392282173 // 1396743

External email sender, please take precaution.

Hi Team,

Please assist in closing the below case as customer is denying receiving the below mentioned items and is also threatening for Consumer court if he is not refunded within 48 hours.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 12, 2020 11:08:42 PM
Subject: Proof of Delivery // 8392282173 // 1396743

Hi Team,

HOMECENTRE ORDER

Problem Statement: Delivery issue

Order Date : Jul 13, 2020

Order ID: 8392282173

Tracking ID: FP07160001588

Assistance Required: Need proof of Delivery

Issue Description: As per the status and tracking, order was delivered on 9/6/20 8:03 AM, however customer is complaining that they didn't received the order. We have emailed the courier team for proof of delivery, however no response received yet.

Undelivered items : 154823276 - - Premium Gel Standard Pillow - 50x75 cm, 160891844 - - Nature's Protect Anti-Allergen Full Duvet Filler - 160x200 cms.

Kindly provide us proof of delivery.

Regards,

Nitesh

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com