Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Nov 2020 22:12:10 +0000

Dear Imran,     As per your concern, we have published the RTO status for the shared AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.     {   "customer_shipment_id": "Z2157856",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-11 00:00:00",   "entry_type": "Hybris",   "order_id": "6236707807",   "chargeable_weight": "",   "scac": "ZAJ",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "Z2157856",   "reference_number": "Z2157856" }         As of now, we are proceeding with the ticket # 175323 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 21 Nov at  2:40 AM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi, 

 

 Please proceed. 

 

 
 
Regards,

 
 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Friday, November 20, 2020 11:55 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807 

 

 
External email sender, please take precaution.

 

 

 Dear Imran, 

 

   

 
 Please confirm should we update the time as 00:00:00 hrs. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 21 Nov at 1:23 AM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 Time stamp is not available on Zajil website. However date is there. Refer below screenshot. 

 

 

 

 

   

 

 
Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
 From: FarEye Support <[email-masked]>
 
Sent: Thursday, November 19, 2020 11:30 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>;
[email-masked]; 
[email-masked]; [email-masked];
[email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 Mohd Imran <[email-masked]> 
Subject: Re: RE: Status update as NDR and process the refund Case id - 1705840 Order Number: 6236707807 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Imran, 

 

 

 

 

As conveyed in our previous mail, please share the timestamp corresponding to which the RTO status needs to be published for the AWB so that we can proceed
 further with the request 

 

 

   

 

 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/4a2a8c70db999f67b6d0922e82fdb86878fed1e2cd8c261edec4bab7d2ff384d or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 

 
Thanks,

 

 

 

 
Shailesh Bisht, 

 

 

 

Technical Engineer

 

 

 

 

 

 
 
FarEye-
 Enabling Digital Logistics

 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution
 or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

 
175323:211857

 

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

175323:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com