Subject: Re: PostaPlus payment refund #8375069414
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, harish thakor <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, midhun madhu <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 10:06:52 -0700 (MST)

Hi Team, 

Kindly update on the below case, customer is too angry. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Mustafa chakki" <[email-masked]>, "harish thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "midhun madhu" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, November 12, 2020 4:09:08 PM 
Subject: RE: PostaPlus payment refund #8375069414 

[ mailto:[email-masked] | @Mustafa Chakki ] this is extremely urgent. 

Please help. 

[ mailto:[email-masked] | @Harish Thakor ] 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, November 12, 2020 12:55 PM 
To: Mustafa Chakki <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Midhun Madhu <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: PostaPlus payment refund #8375069414 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. customer is chasing us. 

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer. 

With reference to order # 8375069414 

Tracking ID: 100041032106 

Order Date: Mar 30, 2020 

Amount: 59.75 KWD 

Reference NO: 010133008210 

Payment ID: 103202010106443844 

Date: 2020/04/10 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 4, 2020 9:26:24 PM 
Subject: Re: PostaPlus payment refund #8375069414 

Hi Team, 

Please asssit us to close the case, Customer is chasing us on daily basis. 

Thank you for your help. 

Regards. 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 30, 2020 4:26:55 AM 
Subject: Re: PostaPlus payment refund #8375069414 

Hi Team, 

Kindly assist us to close the below case, customer is chasing us on daily basis as the case is pending since long time. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 11:58:06 PM 
Subject: Re: PostaPlus payment refund #8375069414 

Hi Mustafa, 

Kindly assist us on the below case. Customer is chasing us as the case is pending since long time. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 12:22:16 AM 
Subject: Re: PostaPlus payment refund #8375069414 

HI Mustafa, 

Kindly update us on the below case. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 7:06:55 PM 
Subject: PostaPlus payment refund #8375069414 

Hi Mustafa, 

Kindly assist us on the below case, customer is chasing us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 20 October, 2020 23:47:23 
Subject: Re: PostaPlus payment refund #8375069414 

Hi Team, 

Kindly assist us on the below case, customer is chasing us. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 11:51:32 PM 
Subject: PostaPlus payment refund #8375069414 

Hi Team, 

With reference to order # [ callto:8375069414 | 8375069414 ] 

Tracking ID: 100041032106 

Order Date: Mar 30 , 2020 

Amount: 59.75 KWD 

Reference NO: 010133008210 

Payment ID: 103202010106443844 

Date: 2020/04/10 

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer. 

Thank you for your help. 

Regards. 

Fauzan 

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