Subject: Re: Assembly Issue with order 8396433267 - HOMECENTRE // 1391099
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, tejinder singh <[email-masked]>, murugapandian mani <[email-masked]>, Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Wasim Qureshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 20 Nov 2020 06:17:21 -0700 (MST)

Hi Imran, 

Customer has contacted us again and is saying that someone from our team contacted them but they asked them to come the next day but no one visited. Customer can be reached on 097280481. 

Please assist in closing this. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]>, "murugapandian mani" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Wasim Qureshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 15 November, 2020 12:23:46 
Subject: RE: Assembly Issue with order 8396433267 - HOMECENTRE // 1391099 

Hi Team, 

Please arrange the assembly of concern order on priority. 

Order #: 8396433267 

Item: 161895825 - - Brendan 6-Door Wardrobe 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, November 14, 2020 11:54 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Wasim Qureshi <[email-masked]>; Tejinder Singh <[email-masked]>; Karthik Thirumurthy <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Assembly Issue with order 8396433267 - HOMECENTRE // 1391099 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below KW HC Case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "Wasim Qureshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 14, 2020 8:37:39 AM 
Subject: Re: Assembly Issue with order 8396433267 - HOMECENTRE // 1391099 

Hi Team, 

With reference to the order number: 8396433267 

Item: 161895825 - - Brendan 6-Door Wardrobe 

Please assist in arranging the assembly of this item on priority with the customer. Thank you for your help! 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 7:05:49 PM 
Subject: Assembly Issue with order 8396433267 - HOMECENTRE // 1391099 

Hi Team, 

Customer is complaining that the assembly of the item is still pending. 

Kindly do the needful. 

Thanks, 

Nitesh 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "harshit luthra" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 14 October, 2020 14:56:05 
Subject: Issue with order 8396433267 - HOMECENTRE 

Hi Team, 

With reference to the order number 8396433267 Tracking ID: 00118000016014194, the order was placed on 8th Aug and the item was delivered on 15th Aug. However, the customer is claiming that the item haven't assembled properly. Customer is complaining that there seems to be a gap even after the item was assembled by the team. 

Item: 161895825 - - Brendan 6-Door Wardrobe 

We request you to kindly assist us in the above case. 

Thanks & Regards, 
Seeta Kunwar 

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