Subject: Re: [#441362] Refund issue #6490421253
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Sankar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ebrahim Abduljalil. Qasem" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Fri, 20 Nov 2020 05:13:13 -0700 (MST)

Hi Team, 

Please assist in closing the below case. Not receiving any further updates on this. Customer is still complaining they did not receive the refund while on hybris it says manually refunded by payfort and payfort is redirecting back to Sankar. No response from Sankar. 

Thank you for your help! 

Regards, 
Apoorv 

From: "PayFort Operations Team" <[email-masked]> 
To: "Sankar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 21 September, 2020 15:23:29 
Subject: Re: [#441362] Refund issue #6490421253 

Hi Sankar, 
​ 
Please assist Fauzan with his query of refund for the below mentioned transaction. 

Stay Safe 
Best Regards, 
Harsh Kothari 
Operation Analyst 
Phone: +971 45739800 (Option 2) 
Email: [ mailto:[email-masked] | [email-masked] ] 

[ https://www.payfort.com/a-letter-to-our-community/ | A letter to our community ] 
#stayUPBEAT 

On Sun, 20 Sep at 5:57 PM , Fauzan Ahmad . Musalman <[email-masked]> wrote: 
Hi Team, 

With reference to order # 6490421253 
RMA: 24053409 

As per hybris the refund has been done on 09 Aug 2020 . (Manually refunded by payfort). But customer claiming that he did not received the refund yet. 
Kindly check and update us with the refund status and the transaction ID. 

Thank you for your help. 

Regards. 
Fauzan 

441362:58665