Subject: Re: Refund followup // 6214340932 // 1555963
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 20 Nov 2020 00:10:05 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. As per customer they have already handed over the items but the courier did not share with them return tracking or return receipt. As per the return tracking which is assigned to the RMA it is showing pickup rescheduled. 

Please look into it and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Refund followup // 6214340932 // 1555963 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 7, 2020 

Order ID: 6214340932 
Return Tracking ID: NA 
Assistance Required: Need refund to customer 
RMA: 1000051492 

Issue Description: Customer raised a return request for 8 item and as per the customer, he handed over the items to the courier team, and has been returned to Warehouse. 

Child ticket: 1564204 has been created. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh