Subject: Re: Arrange a call back (Refund Not initiated yet): Case id - 1596076 Order ID: 2000169305
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 19 Nov 2020 08:43:24 -0700 (MST)

Hi Team, 

Any update on the below case as customer saying that he has returned the items under 45360031533. customer is chasing us chat. 

Regards, 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, November 18, 2020 2:08:50 AM 
Subject: Re: Arrange a call back (Refund Not initiated yet): Case id - 1596076 Order ID: 2000169305 

Hi Jessie, 

Please assist us to close the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 8 November, 2020 09:22:43 
Subject: Arrange a call back (Refund Not initiated yet): Case id - 1596076 Order ID: 2000169305 

Hi Team, 

Kindly arrange a call back on contact number +201011262448 regarding the below issue as per the customer request. 

Please note that the customer has shared the return slip and informed the that the items have been collected under the AWB - 45360031533. 

We request you to please look into the issue and process the refund on a priority. 

Problem statement: Refund Not initiated yet 

Child ticket# 1661794 
Case id - 1596076 
Order Date: 9/19/2020 
Order ID: 2000169305 
Tracking ID: 43819459051 

Return request created: 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 10/21/2020 still the refund for the same has not been initiated. 

Regards, 
Manish